FAQ

Yes. Although AfricarTraders is the online automotive marketplace for Africa, people outside Africa can still make use of our services (advertise, buy or sell automotives).

Yes. Feel free to surf through our website. We do not charge you to report any lost or found item. You will be only required to pay a token when your lost item has been found.

We require your commitment that is why we are asking you to pay us when we help you find your item. It is noteworthy that we will refund you fully when the proposed found item happens not to be your own.

An individual user account is an account for individuals for our system. Users can login and carryout several actions with their individual account, including reporting lost and found items on our website.

Users can view and respond to notications, search for lost or found items, report inappropriate content, provide suggestions and complaint, seek customer care assistance, etc.

You can buy and sell only the following automotives on AfricarTraders: Cars, Vans, Bikes, Motorhomes, Caravans, Trucks, Farm Machinery, Plant, right now. We are working on adding other categories.

Businesses can add multiple admins, manage multiple locations, have the ability to create unique user ID’s with our business account. Our business/corporate account help ease management of lost and found item for your organisation.

To increase your chance of a sale, it's important that the vehicle is advertised under the correct category and we will do what we can to make sure your vehicle is being advertised correctly. Often, this may only mean a switch over from our car to van section or vice-versa.

You'll just need to create a new advert under the correct category, continue right up to the point of payment and then contact us at that stage. As you've already paid for your advert, payment is not required. Just send us an email on [email protected] with your vehicle registration number and we'll do the rest from there.

If you've received an email advising that your dealer review has been rejected, it will have breached one or more of our moderation rules.

Some of the most popular reasons for reviews being rejected are:

• Overusing capital letters
• Including offensive language
• Not providing a full and correct name
• Directly quoting a dealer

Take a look at our full list of moderation rules.

If you've had a review rejected and are not sure why, email us at [email protected] and we'll take a look.

You'll want your description to stand out. Remember, this is your opportunity to give as much information as you can about your vehicle. When writing it, we would suggest thinking about the following:

• What the condition of the car is inside and out
• How it drives, is it responsive, smooth or a comfortable drive
• Is the car reliable and economical and cheap to maintain or run
• Put down the reason for sale, keep it simple, putting the reason for sale will remove doubt that the car is not being sold due to faults or any issues with the car
• Mention if you have 2 or more keys for the car and if you did not smoke or have pets in the car
• If there are any features which are optional extras, mention the features and state they are optional extras and what the value of these extras is, this will add value to your selling price.
• If you have had any recent maintenance work done to the car, mention this, it shows the car has been looked after and it will be one less thing the new owner has to worry about.
• If the car was kept in a garage, mention this as it emphasizes the car has been maintained better as it has been protected against the elements.
• If you are willing to consider offers for the car

The first thing to check is whether your ad stands out from the rest. Usually low response comes down the quality of the advert. More images attract more buyers and clear descriptions give the buyer all the information they need.

Have you got a brilliant photos that steal the attention of potential buyers? We've got helpful top tips on uploading images.

Is your advert description clear and informative?

Fill in as many details as possible. The following guide will help you:

• Between 50 and 75 words is the ideal length for an online advert
• Include details like the car's mileage, MOT, warranty information and service history
• Mention optional features if your vehicle has any e.g air con, sat-nav, leather seats
• Include points that may interest a buyer such as number of owners, why you're selling or if you've made any modifications

If you feel your advert quality is good and there could be something else causing this, please let us know on [email protected] and we'll do everything we can to help speed up the sale.

If you think you’ve been targeted by a fraudster, contact AfricarTraders immediately by emailing [email protected].

If you receive an e-mail or text that indicates it's from AfricarTraders but you believe it is fraudulent, the important thing is not to click on any links that ask you to enter personal or account information such as usernames and/or passwords. We may contact you via e-mail or text but we will never ever ask you to enter your accounts details via a link in an e-mail or text. You can either delete the mail or text or forward it to [email protected].

If you have entered personal information into a phishing site, please contact our team on . For further information regarding Safety & Security please visit our Safety & Security centre.

We can't promise we'll be able to reach the seller but we'll certainly do what we can do to help. Just email [email protected] with all of the advert information you have and we'll make the attempts.

We're sorry you need to make a complaint about a trade seller on our site. Please visit https://stage.africartraders.com/contact_us/complain.